About HC GLOBAL

HC GLOBAL – A Specialized Medical Call Center for the U.S. Healthcare Industry

HC GLOBAL is a dedicated medical call center built with a single mission: to help clinics, physicians, and healthcare organizations in the United States enhance patient service quality through a professional, efficient, and reliable customer care system.

Although a new player in the market, HC GLOBAL continuously builds its reputation by addressing the real-world needs of its clients. We understand that every clinic has its own unique characteristics — whether in workflows, schedules, languages, or patient demographics. That’s why our call center team is trained to operate flexibly, fully adapting to each clinic’s model. From appointment scheduling, information verification, follow-up reminders, post-treatment care, to feedback management — every process is tailored to align with the clinic’s working style and healthcare standards.

The founder of HC GLOBAL remains personally involved and oversees service quality to ensure close client connection and fast responsiveness throughout every implementation phase. This is a key factor that enables HC GLOBAL to uphold a strong commitment to quality and continuous improvement.

We are proud to have a multilingual call center team fluent in English, Vietnamese, Chinese, and other languages, enabling us to connect effectively with diverse, international patient communities. Every team member is trained to meet healthcare service standards, possesses strong professional communication skills, understands patient psychology, and strictly adheres to regulations such as HIPAA — providing the highest level of trust for our clients.

With the motto “You focus on patient care, we take care of your customers,” HC GLOBAL is not just a service provider, but a long-term partner. We help U.S. clinics optimize their time, reduce internal workload, strengthen brand image, and sustainably improve patient retention.

We don’t simply answer calls — we create a positive experience with every interaction.